Preguntas frecuentes

What is Hacela Simple and how does it work?▼

What do I need to rent a vehicle on Hacela Simple?▼

How does the payment system work?▼

What happens if I have an accident or get a fine?▼

What is the security deposit and when will I get it back?▼

What is Hacela Simple's cancellation policy?▼

Can I request vehicle delivery to my desired location?▼

What happens if the vehicle I rent receives a fine?▼

What happens if the renter injures someone with my vehicle?▼

Do I need to purchase special insurance?▼

What happens if there is an incident not covered by the insurance?▼

How does the security deposit payment system work?▼

How does the payment system work, and who sets the rental prices?▼

What are my responsibilities as an owner?▼